How to unfreeze a frozen PayPal account?

Using a PayPal account is usually convenient for users but at the same time, it comes with some restrictions. If you use your PayPal account outside the set limit or fail to meet its Terms of Use, then you will not be allowed to use PayPal or its services until the restrictions are lifted from your account. PayPal may freeze your account in several other situations as well. Once your account is frozen, you will not be able to carry out any transaction for about 180 days from your account. However, if you think you have not violated any rules set by, then you can try some of the steps to unfreeze a PayPal account frozen.

unfreeze PayPal account

If you are in need of sending or receiving money from your account on an urgent basis, then you can refer to this article as we are going to discuss how we can unfreeze your account.

Why is your PayPal account frozen?

Before you think of the ways to unfreeze your PayPal account, it is important to consider the factors that are responsible for this:

  • One of the main Reasons PayPal frozen account is a sudden change and rise in transactions from your account
  • You have transferred a huge amount to an account or vice versa
  • Multiple refunds have been sent from your account
  • Someone has reported fraud against your PayPal account
  • Someone or you are trying to access your account from multiple IP addresses
  • You are trying to access your account from a suspicious location
  • You have violated any term that has been set by PayPal

These were a few points that have helped you know why your PayPal account frozen.

How to unfreeze PayPal account?

To unfreeze your frozen PayPal account, you need to take some essential steps alongside providing some necessary documents. The documents that you might be asked to submit to unfreeze your account would include your Proof of Identity, Proof of shipping of goods, Proof of business existence, or Proof of products supplier. Once you send the required details to PayPal, it will take necessary actions to unfreeze your account. Is your PayPal account frozen too? Try these steps to come out of this situation:

  1. Open the PayPal homepage on your device
  2. Then, you need to navigate to the PayPal Resolution Center
  3. Read out the detailed information given on this page
  4. Now, you need to locate and click on the “Action” option
  5. You can do this for each item waiting for your reply
  6. Do as you are described to do in the following screen
  7. Now, you need to submit an application to PayPal
  8. After this action, PayPal will go through your action and review it
  9. Next up, you will be notified about the further steps you need to take through email
  10. Just do as you are suggested to do in the email

You might need to provide some documents in support of your application and then the restrictions would be lifted from your account. If that doesn’t help, you need to get in touch with a PayPal Live Person.

How to prevent PayPal from freezing account?

If you do not want to get your PayPal account frozen, you need to take care of some important things that I have listed below:

  1. Make sure that you do not withdraw a huge amount from your account
  2. Also, check if your account has been restricted by PayPal or there is a set limit on your account to send or receive money
  3. If you want or expecting to receive a larger than usual amount in your account, you can inform about the same to PayPal by using the PayPal Chat option
  4. Please ensure that you have provided the correct details during the PayPal account sign up
  5. Make sure that you have linked your Credit Card as well as your bank account with PayPal

Can PayPal freeze your bank account?

If you have linked your bank account with PayPal and now you are thinking if PayPal can freeze your bank account due to any reason, then you must note that it cannot. PayPal does not have any right to freeze your bank account. However, if it suspects any suspicious activities from your PayPal account, PayPal holds all the rights to freeze it.


If you do not want to get into any kind of trouble while making transactions from your PayPal account, then you should not get your PayPal account frozen. The tips to prevent PayPal from freezing your account along with the method to unfreeze your account have been listed in this post. Just make sure that you apply each step given here carefully.

Related article – PayPal Account Limitations: Withdrawal & transfer limits.

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